Kontaktinformationen
General Inquiries
For questions regarding our products, orders, collaborations, or general information, please use the contact options provided below. To ensure efficient handling, include all relevant details (e.g. order number, product name, or request type).
Customer Support
Our support team handles inquiries related to:
- Order status and tracking
- Shipping and delivery questions
- Returns, exchanges, and refunds
- Product details and availability
We aim to respond within 24–48 business hours.
Business & Partnerships
For collaborations, wholesale inquiries, or business-related requests, please reach out with a clear description of your proposal. Relevant materials or links can be included to speed up evaluation.
Before Contacting Us
To avoid delays, please check:
- Your order confirmation email for tracking details
- Shipping timeframes (typically 5–12 business days)
- Any previous communication from our support team
Many common questions are resolved through this information.
Response Times
- Standard inquiries: 1–2 business days
- High-volume periods: up to 3 business days
Requests are handled in the order they are received.
Legal Information
MEGA Collective operates as an independent online brand serving customers internationally. All inquiries are handled digitally via our support channels.
Trade Name: MEGA Collective
Email: connect@megacollective.eu
Address: Ul. Punta IV 3, 23232 Zaton, Croatia